Frequently Asked Questions
Do you ship your puppies?
At ShoalCreek, we take transporting your future pup very seriously. These pups are our babies, and we love them with all our hearts; therefore, we only allow the puppies to be transported using the following trusted options.
We offer two transportation options—Pet currier service through Ozark Jet-a-Pet, or flight nanny services.
We offer transportation to your nearest pet-friendly airport if you cannot pick up your puppy at the farm. We hire Ozark Jet-a-Pet, a pet courier service. Ozark Jet A Pet is a USDA-certified, family-owned pet courier service that takes pride in providing our customers with the most up-to-date services and state-of-the-art transportation available while delivering the friendly, helpful service our customers deserve. They offer safe and reliable pet transportation year-round, with over ten years of experience in pet shipping. Our customers are always impressed with how well Ozark Jet-a-Pet takes care of their pets when they arrive at their nearest airport. Click here to see available shipping destinations.
One of the most frequently asked questions regarding travel is, will it be a direct flight? Most of the time, there is a layover in either Chicago or Dallas. Under USDA regulations, when a puppy has a layover, the airlines must hire individuals to feed, water, and play with the puppies. In addition, Ozark Jet A Pet tracks the puppies throughout their journey to you. The puppies are very well taken care of. If they weren't, we wouldn't send them. We put too much love and time into our puppies to send them transportation methods where they may experience trauma.
These puppies must also have:
Our vet provided a health certificate to travel
Airline approved paperwork
Airline approved travel crate with a clip-on food and water dish
We will provide all of this for you. The cost of shipping a puppy is $450.
Our flight nannies work as a 3rd party service. Not all flight nannies are reliable or trusted; therefore, we only allow our puppies to fly with trusted flight nannies that we have worked with in the past.
The flight nanny works with both the customer and us (ShoalCreek) throughout the entire journey to ensure a smooth transition and seamless communication.
The flight nannies will transport the puppy in-cabin from our airport to yours. Please ask us how you can get in contact with one of our trusted flight nannies.
What will my puppy come with?
Where are you located?
We live in a farmhouse on 200 secluded acres with lots of room for our babies to run and play in the Wheaton, Missouri area. Wheaton sits on the Southwest corner of Missouri in Barry County. We are approximately one hour from Springfield, Branson, Joplin, and Northwest Arkansas.
Do you allow visitors?
Of course, we welcome visitors, which quickly become friends to all of us at ShoalCreek! You are always welcome in our home. However, it’s not always possible to visit with our puppies. We are very strict as to when we allow others to see and hold our babies based on when they have had their vaccinations. It is our ultimate goal to raise healthy, happy puppies and to do this; we must make sure that no foreign bacteria is carried into their facilities before they have their complete immunities! Believe me; it is as hard for us as it is for you! We are always anxious to “SHOW OFF” our beautiful babies, but we have to remember what’s best for everyone! We want you to get your perfect puppy! We do ask that you call first and make an appointment so we can make sure we have plenty of time to spend answering your questions and making you feel at home. We allow visitors Friday – Saturday with an one hour appointment.
What is the process to get a puppy?
What is the difference between an F1/F1b and Multigen?
F1, F1b, Multigen, F2…All of it can get confusing. We breed Micro, Mini and Standard F1/F1bs. An F1 means 50% Poodle and 50% Retriever. An F1 has a wavier coat and has a blockier look. F1b's are curlier, therefore, they are more hypoallergenic, if you have allergies the F1b is the way to go. As far as breeding goes, the F1b is created from breeding an F1 Goldendoodle to a Poodle.
Can I see pictures of what an F1/ F1b looks like at maturity?
Yes! Our Instagram @shoalcreekdoods is the place to go to see OUR doodles from past litters. Instagram is also a great place to connect with puppies from the same litter!
What will I need for my new puppy?
This is a list of recommended puppy products and brands that are tried and true in our professional opinion. We hope this will help our new families navigate the process of raising a healthy, happy puppy.
Food We're currently feeding Nutri-Source Small and Medium Puppy food. We love this food and recommend that you feed one full bag of Nutri-Source. This will help with the transitioning process. Then we recommend that you switch to Purina Pro Plan Focus Puppy Small/Medium Breed Chicken and Rice Formula.
Food and Water Bowls
An old towel For traveling.
Paper towels and baby wipes
Chew Toys We prefer Kong's or West Paw Zogoflex Dog Toys– Please NO rawhides
A small-sized squeaker toy
Moisturizing Puppy Shampoo and Conditioner
Pinbrush or FURminator
A Lifestages Crate. Be sure to get the divider so the crate can grow with your puppy.
A Leash and Collar. We recommend at least an 8″-12″ expandable collar; you will need a lightweight 6′ nylon leash until the puppy gets bigger. Although your puppy may not love the leash, to begin with, it's a good idea to start early. We do NOT recommend retractable leashes for both puppy's safety and yours!
Harness Distributes the puppy's weight, so you are not pulling it from the throat with a leash.
Do you have a guarantee on your puppies?
Yes, we do have a guarantee on our puppies for genetics. The details are spelled out in our contract.
Are your parents genetically tested?
Yes, our parents have been OFA/Pinhip, and PawPrint genetically tested.
Will they shed?
Goldendoodles range in shedding from minimal to no shedding. F1’s will have minimal shedding, but not enough to notice. F1b’s and F2’s have no shedding.
My Child/I have allergies. What kind of coat will work for us?
If you or a loved one has allergies the Goldendoodle breed is the perfect breed for you! As you have probably read on several sites the curliness of the hair coat is key. People with allergies should look for a puppy with a curlier coat. These coats are generally found with an F1b or an F2 (Multi-gen).
What do you do with the puppies that don’t sell?
At ShoalCreek all of our puppies find loving FURever homes! We believe that each of our puppies has a purpose which is why donate select puppies to a PTSD veteran program in upper state New York.
Am I required to spay and neuter our puppy?
Yes, we do require your puppy to be spayed and neutered. The details are spelled out in our contract which you will be issued upon placing your deposit.
What’s your return policy if I can no longer keep my puppy?
We recommend that everyone take into consideration the work of a puppy and the lifelong commitment it takes to raise one. However, we also know that situations arise in which case we will help the puppy find a better home. Additional details are spelled out in our contract which you will be issued upon placing your deposit.
How long have you been breeding?
ShoalCreek was est. in 2014. Click here to read more about us.
Still, have questions?
Feel free to contact us with any additional questions you may have!
How does the Waitlist work?
FAQ After You Purchase a Puppy
What do you recommend for Potty Training/Crate Training?
**Please Note: The concept can be applied to any living situation, but you may look into grass squares or other methods if you do not have a yard!
- Potty training can seem overwhelming. Every puppy is different. There are hundreds of videos you can watch on YouTube to help you prepare for potty training. Our puppies are 100% potty trained through a doggy door before they go home. We know that you probably don’t have a doggy door, and that is okay! What that means to you is that the puppy understands the concept of potty training. We highly recommend bell training with potty bells. I will list the steps below; however, we recommend watching potty training videos using a bell before attempting this yourself.
- First, figure out a routine. Until the puppy is potty trained, it should be eating four times a day. ALL IT WANTS TO EAT with each feeding! (Goldendoodles will not overeat, and if they don’t eat all they want, they will start finding other things to eat).
- For example: fill a food bowl halfway, put it down when it is time for the puppy to eat, then put it back up when the puppy walks away; if the puppy eats all the food in the bowl, then fill it back up. After the puppy eats, pick it up, take it to the potty bells if using and use the puppy paw to ring the bell. Take it out to your designated location to use the bathroom. Every time a puppy eats, it will eliminate within 5-15 minutes, so be patient do not give up after 5 minutes. You may have to stay out for up to 20 minutes until the puppy gets more familiar.
- Second, in the PROCESS of the puppy using the bathroom, praise the puppy! (This means acting like the puppy scored a shot from half-court as the buzzer is sounding in a double-overtime game!) After the puppy is finished, you can also give a little treat. I recommend honey nut cheerios as they are small.
- So, now we have the poop training down (every time they eat, they’ll eliminate). The next step is understanding potty training. Essentially potty training is repeating the same steps as above, except you will take the puppy out EVERY HOUR during the day until it starts ringing the bells by itself!
What do you recommend at night?
- First, do NOT be getting up every hour at night. We recommend crate training at night only.
- Your crate has a divider in it. Divide the crate so that it is big enough for your puppy to stand up and turn around but not get off its bed.
- We recommend the last feeding for your puppy should be around the same time you eat dinner. Then put the food up for the night. Take the water bowl away an hour before you go to bed. The last person to bed should take the puppy out to potty. Then put the puppy in the crate. The puppy will probably whine for 15 or so minutes. DO NOT give the puppy any attention while it is whining. If you do, it will be worse the next night. If the puppy wakes up in the middle of the night and cries, you will need to get up and take the puppy out. First, a person up in the morning should get the puppy out of the crate and take it out to use the bathroom.
- Be consistent until your puppy is trained. Once fully trained, you can let the puppy sleep on the bed or wherever you would like.
What food should I feed?
- We recommend you stay on the food we are currently feeding for a least one bag to help with the transition. You can find the food by looking at the shopping list page. If you want to change the food, you will need to mix the old food with the new food. To do this, you will take 1 cup of the old food and 1 cup of the new food and mix them in the bowl. Do this until the old food is gone (about three days).
- We don’t care what food you feed as long as it is good quality food. The puppy will need to stay on puppy food for a least one year.
- Make sure the puppy food that you get does NOT say GRAIN GREE. Grain-free food is damaging hearts and killing dogs or changing their behavior.
- Once fully potty trained, you can leave the food out 24/7.
What is a microchip and does my dog have one?
- Your puppy is microchipped. We recommend registering your microchip with ACKReunite.com. We will give you the microchip number, and the microchip will start with a 932. This documentation will be located in your Purina folder.
- What does a microchip do? A microchip does not actually track your puppy. If your puppy is lost, the puppy will be scanned. If you register the chip to your name, your information will show up to the individual who scans the puppy so they can get the puppy back to you.
What vaccinations will my puppy have before coming home?
- Your puppy is up to date on vaccinations per age. This means that your puppy still needs vaccinations every 2-3 weeks until the puppy reaches 16 weeks of age. You will find your vaccination history inside the Purina folder. If you are flying your puppy, it will be located on top of the carrier in a zip lock bag.
How often should I bathe my puppy?
- Do not bathe your puppy more than twice a month. Of course, use common sense; if your puppy gets muddy, then bathe it.
- After the bath, use a cotton swab to dry the inside of the ear canal carefully. This will prevent ear infections.
- We recommend using an oatmeal-based shampoo. We use a brand called Tropiclean. You can find this product on our shopping list page.
Where can I take my puppy?
- Do NOT take your puppy to pet friendly places until they are 16 weeks of age and FULLY VACCINATED.
- Please understand that at 8 weeks of age you are taking home a baby. They are not fully immunized until 16 weeks of age. (If you think of it...would you take a newborn baby into Walmart and place it on the floor or in the shopping cart?) These pups are no different. You must be careful until they are 16 weeks of age.
- PLEASE introduce the puppy to other dogs that you know are healthy. It is important for them to play and socialize. Friends and family pets are fine. We are simply just avoiding areas we don't know about.
I work during the day? Should I crate my puppy till I get home?
NO. We understand you must work, but we do not believe the crate all day is a good option. The puppy cannot move and grow correctly inside a crate. Your puppy needs exercise throughout the day.